50Crowns Privacy Policy

At 50Crowns, we are committed to protecting your personal data and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at 50crowns.com. By using the 50Crowns online casino platform, you agree to the practices described in this document. We encourage you to read this policy carefully so you fully understand how we handle your information.

Who We Are

Our 50Crowns platform is owned and operated by Zosma LLC, incorporated under the laws of Belize with registration number IFSC/200/LLC 2125/23, with its registered address at New Horizon Building, Ground Floor, 3 1/2 Miles Philip S.W. Goldson Highway, Belize City, Belize. We are also operated by Eonvex Limited, registered under the laws of Cyprus under reg. HE 467522, with its registered address at Grigoriou Xenopoulou, Agia Paraskevi, Germasogeia, 4B, Limassol, Cyprus, acting as our Billing Agent and EU-EEA Representative.

We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under license number ALSI-132405050-FI3. If you have any questions about this policy, you can contact us at support@50crowns.com.

Information We Collect

When you register and use our services at 50Crowns Casino, we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and gender
• Email address and phone number
• Residential address and country of residence
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documents

Financial and Transaction Data

• Payment method details, including card numbers, e-wallet accounts, and cryptocurrency wallet addresses
• Deposit and withdrawal history
• Transaction amounts and frequency
• Bank account or payment processor information

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, and time spent on our platform
• Login timestamps and activity logs

How We Use Your Information

Here at 50Crowns, we use the personal data we collect for the following purposes:

• To create and manage your player account, including 50 crowns login and authentication processes
• To process deposits, withdrawals, and all financial transactions on your behalf
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To administer bonuses, promotions, and rewards, including your 50Crowns bonus and loyalty program benefits
• To provide customer support via live chat, email, and our contact form
• To detect, investigate, and prevent fraudulent or prohibited activity
• To personalise your experience and improve our services
• To send you promotional communications where you have given your consent
• To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations under our Terms and Conditions when you use our services
• Legal obligation: We are required to process certain data to comply with applicable laws and regulations, including AML and KYC requirements
• Legitimate interests: We process data where it is necessary for fraud prevention, security, and the improvement of our platform
• Consent: Where we rely on your consent for marketing communications, you have the right to withdraw it at any time

Sharing Your Personal Data

We at 50Crowns do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to facilitate deposits and withdrawals
• Identity verification and fraud prevention service providers
• Game software providers and technology partners who support our platform
• Regulatory authorities and law enforcement agencies where required by law
• Our affiliated companies within the same corporate group for operational purposes
• Professional advisors, including legal and financial consultants, where necessary

All third-party partners with whom we share your data are required to maintain appropriate security measures and may only process your data for specified, legitimate purposes.

Cookies and Tracking Technologies

Our 50Crowns platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver personalised content. We use the following types of cookies:

• Essential cookies: Required for the basic functionality of our website, including login sessions and secure transactions
• Analytical cookies: Help us understand how visitors interact with our platform so we can improve it
• Marketing cookies: Used to deliver relevant promotional content based on your interests
• Preference cookies: Remember your settings and preferences for a better experience

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulation. In most cases, we are obligated to retain financial and identity records for a minimum of five years following account closure to comply with our AML and regulatory obligations. When your data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our 50Crowns Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request that we delete your personal data, subject to our legal obligations
• Right to restriction: You may request that we limit how we process your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible
• Right to object: You may object to our processing of your data where we rely on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@50crowns.com. We will respond to all requests within the timeframe required by applicable law.

Data Security

We are committed to keeping your personal data safe. Our 50Crowns platform implements industry-standard security measures, including SSL encryption, secure server infrastructure, and strict access controls, to protect your information from unauthorised access, loss, or disclosure. Our staff are trained to handle personal data responsibly and are bound by strict confidentiality obligations.

International Data Transfers

As an international operation, we may transfer your personal data to countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws. Our Eonvex Limited entity acts as our EU-EEA Representative to ensure compliance with European data protection standards for players based in the European Economic Area.

Responsible Gambling and Data

We take responsible gambling seriously. Data we collect about your gaming behaviour may be used to monitor for signs of problem gambling and to enforce self-exclusion or account restriction measures where necessary. This processing is carried out in your interest and in accordance with our regulatory obligations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will notify you of any significant changes by posting a notice on our website or by sending you an email notification. Your continued use of our services following such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at 50Crowns, please do not hesitate to get in touch with us. You can reach our support team at any time via:

• Email: support@50crowns.com
• Live Chat: Available 24/7 on our website at 50crowns.com
• Contact Form: Available in the support section of our platform

We are here to help and will do our best to address your concerns promptly and professionally.